Refund Policy

Last updated: 14 September 2026. We want you to be happy with your purchase from Zerano Studio. Please read our refund policy below.

Eligibility for Refunds

Refunds may be issued in the following situations:

• The item you received is damaged, defective, or significantly different from what was ordered.
• Your order was cancelled before it was dispatched for fulfillment.
• Payment was successfully deducted but your order failed to process on our platform.

Non-Refundable Situations

Refunds will generally not be issued for change of mind after an order has been processed and dispatched, or for items marked as final sale at the time of purchase.

How to Request a Refund

To request a refund, please contact us within 7 days of receiving your order via our Contact page or email hello@zeranostudios.com, including your order number and a description (with photos, where applicable) of the issue.

Refund Processing

Once a refund is approved, it will be processed back to your original payment method via Paystack. Please allow up to 7–10 business days for the refund to reflect, depending on your bank or card issuer.

Dropshipped / Sourced Items

Some products are fulfilled through third-party sourcing partners. For these items, refund and return timelines may take slightly longer as we coordinate directly with our fulfillment partner on your behalf.

Contact Us

For any questions about this Refund Policy, please reach out via our Contact page or email hello@zeranostudios.com.